Motel 6 Santa Barbara CA Beach

Very Clean room so kudos to the housekeeping but aside that nothing special the front desk wont even greet you during check in. $350 for 2 nights not worth it. Though its newly renovated. The housekeeping (guy) is friendly to the guests no view of the beach, coz a bldg is blocking it. Location is nice 3mins walk to the ocean.

Decent hotel, all clean with a nice pool. Tended to be noisy at night time. Staff were fine but nothing memorable. Suited our purposes as some where cheapish for a couple of nights so nothing negative just other budget hotels we’ve stayed at have stood out more

Possibly the worst customer service I have received from a hotel, maybe from any business. After realizing I had mistakenly reserved the wrong date, I was told by Expedia to contact the hotel to change the dates. When I called the hotel, I was told it would be no problem and that my reservation was moved to a later date. Two days later, my credit card was charged the full amount of the booking. I called the hotel and was told it was a mistake. The agent I spoke with promised to contact the manager, Vivian, regarding the issue and have her call me back to resolve the matter. At this point, I would have been fine with applying the amount toward a later booking. Three days passed with no message from the manager. I called the hotel again. When I asked to speak with Vivian, I was told that was not possible. He said he called her and that she said there was nothing that could be done. She is the regional manager! He said he would have her contact me. I still have not heard from her or anyone from the hotel. I have been in the service industry for almost thirty years. I would be mortified if any of my staff treated a customer in this way. To be misinformed about having my reservation rescheduled was bad enough. But then to charge my card for a booking that I had rescheduled and not offer any type of accommodation, not even a small discount, shows a lack of caring that borders on disdain for customers. I was willing to give this hotel my business if they just showed they valued it.