Best Western Jacksonville Inn

To start off, this hotels beautiful lobby and swimming area was eye-catching. As soon as I entered I was greeted by the most amazing receptionist I have ever encountered. Jeanie's customer service skills are by far a 10/10. The swimming pool was up to date and very clean. Decorated with greenery and modern furniture. The pool went from 3ft to 5 ft and there were a few balls to toss for kids. They also have a handicap accessible lift chair for those that want to dip in the pool but are immobile. There is heating and cooling in the pool area if needed and exit doors to the outside if needed. What caught my eye were the rooms with balconies over seeing the pool area. I thought that was pretty neat. The breakfast was great! My children and I loved the waffle maker. The food was labeled so you did not have to open each container or chaffing dish to find out what the dish was. The dining area was exceptionally clean! Not to mention the staff member that was present at all times during breakfast hours to ensure the dining area remained cleaned and stocked at all times. The rooms were very clean and everyone respected quiet times, which was very good because a lot of us were here for AAU basketball tournaments, so there were a ton of kids/families. The televisions are great because they are at least a 54 or 60 inch tv. They also let you log in to any of your accounts, for instance Netflix, Paramount, etc., so the kids and I had a great "Netflix calm down" after bath time. I can say when I called down to the front desk after our late game, I requested a late check out and the male, who I do not have a name for, was very rude and short. I went downstairs to talk with another employee and Jeanie yet again saved the day. Her apology for his tone and manner was quickly fixed and she corrected the issue immediately. I highly recommend this hotel for anyone visiting the Jacksonville area or any place near.

Stayed here for a baseball game weekend. Location was good. Beds are very comfortable. Carpets in the rooms are terrible. Only slightly better than a dirt floor. Outlets in two rooms were hit and miss. Some work, some don't. Weed odor is present but not overpowering.

Do not rent a room from here they will lie and say they something on camera they did not correct to keep your deposit it's not that fancy and the workers are really rude and judgmental! They already got an excuse to keep your deposit when you rent the room they will say anything! VERY unprofessional and rude workers !!

My stay in this hotel was to have a good time and relax with my wife after she went through surgery. She was ordered by her surgeon to walk around and exercise for a bit, because of the surgery she was wearing sleepwear (long sleeve shirt and long pants) and using a walker to walk around the lobby, sitting for a couple of minutes and walking back to the room. As soon as we got to the lobby the female employee quickly told my wife and I that we can't walk and sit on the lobby because my wife looked like she was sick, which I explained to her that that was not the case that she just came from surgery and needed to walk around for her recuperation, etc. My wife and I felt at that moment that we were unfairly treated, we felt offended and felt rejected. Every couple of hours we kept doing her mandatory walks and sitting in the lobby for couple of minutes and going back through our stay and every time we did she kept saying that we cannot do that, we weren't doing anything wrong but she kept doing that to us, one of those occasions on our stay even before we sat down she told us that we had to go back to our room because supposedly there were some kids that were passing and going thru the lobby, that was the worst feeling of rejection I ever felt. I am a Diamond Guest almost becoming Diamond Select soon I've stayed at Best Western every time I need a hotel as you have seen and I always felt welcomed at every stay but our last 2 (our second stay ,which was the one before this one, she told my wifethat she cannot work out in the gym because she was wearing a sports bra and there were children which there were non and no one went thru) stays at the Best Western here in Jacksonville, IL have been the worst stays I ever had, and I am not talking about the rooms they were perfect as always, I'm just talking about her that one staff member that works there every day and made us felt unwelcomed, this would probably be our last stay at this the hotel in Jacksonville IL, I hope this can be taking care of somehow so others don't experience the same thing we experienced.

This is a high-quality customer-oriented hotel that satisfied us fully. Logistics of a move required we stay a week each in two hotels. I won't comment beyond saying that our week in the first hotel was disappointing. Our stay at Best Western Jacksonville was a delight. From the time we were greeted during check in by a friendly and pleasant manager, who inquired several times about whether the hotel could do anything for us during our stay, to the time we left, we were highly satisfied with the quality of accommodations and services. Every staff member was solicitous and sought ways to help us. Daily room service, although we did not think it necessary each day, made our room as fresh as the first day. Breakfast attendants sought to help when it appeared we were missing something. This is one hotel we would happily recommend to any traveler through this area.